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Ctl+Heal: a scoping review on therapeutic alliance and technology
A strong therapeutic alliance between a healthcare provider and patient is built upon a strong bond, trust, and open communication, all essential for successful healthcare outcomes. Establishing a robust therapeutic alliance relies significantly on non-verbal behaviors, including tone, facial expression, and eye contact. Traditionally, expert feedback was essential for addressing undesirable non-verbal behaviors and cultivating desirable ones; however, technological advancements have introduced the concept of technology-assisted feedback. This would eliminate the immediate need for experts, thus allowing the clinician more time to focus on their clinical skills; however, these methods are scattered across various fields of medical education, technology and engineering, and social sciences. The purpose of this scoping review is to identify and summarize technology-assisted methods used to assess non-verbal behaviors of current and prospective healthcare providers in clinical, research, and educational settings that enhance the quality of the therapeutic alliance between provider and patient.