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When redesigning LibGuide content for overwhelmed health sciences students, librarians’ user testing methods typically employ task-based user tests graded on a pass-fail rubric. Using a UX lens, this presentation will demonstrate one library’s use of the S.E.E. Protocol that objectively and subjectively surveys user and LibGuide success through qualitative and quantitative measurements of Satisfaction, Effectiveness, and Efficiency. The S.E.E. Protocol expands on previous library usability testing by tracking more than error rates over time (Effectiveness). We recenter the user’s narrative by diving deep and inquiring after the user's perceived mental effort and the gap between their expectations of the guide and fulfillment of their information need. Participants will receive a suggested list of questions and methods to conduct their own user tests and solicit holistic user data.

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Medical Library Association