Link Resolver Survival Skills: Using a Team-Based Approach to Diagnosing and Fixing Link Resolver Problems

Tiffany Garrett, Roseman University of Health Sciences
Kelly Lutz, Nevada State University
Lauren Johnson, Nevada State University

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As personnel at a digital library with no dedicated electronic resources librarian, we have found creative ways to collaborate on electronic resources management. We created a workflow in which student workers and staff throughout the library diagnose and fix problems with the library’s link resolver. We used this workflow to audit our link resolver using a random sample of citations to which the library should have had full-text access. We assessed linking from our discovery search, Google Scholar, and the EBSCO database platform. In this paper we describe our workflow and report results of the link resolver audit.